Last Updated: [12/02/2025]

At NutriFruits, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Refunds & Returns Policy carefully.

1. Eligibility for Returns

You may be eligible to return a product if:

1. The item is unused, unopened, and in its original packaging.

2. The return request is made within 2 days of the delivery date.

3. The product received is damaged, defective, or incorrect.

To initiate a return, please contact our customer support team at [Insert Contact Email] with your order details and a description of the issue.

2. Non-Returnable Items

Certain items are not eligible for return, including:

1. Perishable goods such as freeze-dried fruits and nutritional bars.

2. Products that have been opened, used, or tampered with.

3. Items purchased under promotional discounts or clearance sales.

3. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, refunds will be processed within 30 business days through the original payment method.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at support@nutrifruits.shop within 2 days of delivery.

5. Shipping Costs

1. Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged, defective, or incorrect product).

2. Shipping costs are non-refundable unless the return is approved due to a product issue.

6. Cancellation Policy

Orders can only be canceled within 24 hours of placing the order. Once processed, orders cannot be canceled.

7. Contact Us

For any return, refund, or exchange inquiries, please reach out to our customer service team:

📧 Email: info@nutrifruits.shop
📍 Address: Dkhiah East, Khliehriat, East Jaintia Hills, Meghalaya – 793200
☎️ Phone: 7629983448